Special Projects Associate, Strategy
Director Technical Product Marketing
As a fast-growing company in the cryptocurrency space, Blockchain customer service team was overwhelming multiple departments. They needed a better solution to manage incredibly high daily transaction counts (400k+/day). Zendesk was unable to support their workflow needs, and shared IT resources did not have enough bandwidth to assist the business with internal projects.
Enabling operations teams with a platform to extend the capabilities of Zendesk and other solutions enabling self-service
Extending, redefining, and removing bottlenecks in the Blockchain customer support solution in just 5 business days
Enhancing processes and workflows to protect the agility and growth rate of the business