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[Report]
Business Process Automation Challenges & Priorities

Pulse and Tonkean surveyed IT leaders to understand their priorities around automation projects in the enterprise. The study reveals that what’s holding them back from automating more processes isn’t disinterest, but rather a lack of resources.

Download this Report to understand how IT leaders are looking to expand automation beyond manual, repetitive tasks to dynamic, human-centric processes.

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Most enterprises are just scratching the surface of what’s possible.

Pulse and Tonkean surveyed IT leaders who use automation technologies to better understand their foremost priorities for automation adoption, along with what implementation challenges they face. A whopping 45% of respondents said their biggest challenge with automation initiatives was that business processes change too frequently and are therefore hard to maintain. Download the survey findings to better understand what’s working, what’s holding them back, and what’s possible with automation technology.

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Key Takeaways

1

42% of IT leaders say their top priority around automation is using it to handle dynamic or human-centric processes, instead of just automating disparate tasks.

2

56% of leaders said they could support fewer than 10 automation projects annually company-wide.

3

Only 7% of respondents said their business teams are enabled to build most or all of their automated workflows today.